--- title: How do I ship my product back for return/replacement? description: How do I ship my product back for return/replacement? - Support guide for your Electrohome product. Quick help and solutions. --- [Skip to content](https://support.electrohome.com/s/article/how-do-i-ship-my-product-back-for-return-replacement-electrohome#main-content) [![Electrohome Logo](https://support.electrohome.com/hs-fs/hubfs/Electrohome%20Logo.png?width=135&height=26&name=Electrohome%20Logo.png)](https://www.electrohome.com/) - [RECORD PLAYERS](https://www.electrohome.com/record-players) - [POWERED SPEAKERS](https://www.electrohome.com/powered-speakers) - [ACCESSORIES](https://www.electrohome.com/accessories) - [OUR STORY](https://www.electrohome.com/our-story) - [SUPPORT](https://support.electrohome.com/s/) - [BLOG](https://www.electrohome.com/blog) Open main navigation Close main navigation - [RECORD PLAYERS](https://www.electrohome.com/record-players) - [POWERED SPEAKERS](https://www.electrohome.com/powered-speakers) - [ACCESSORIES](https://www.electrohome.com/accessories) - [OUR STORY](https://www.electrohome.com/our-story) - [SUPPORT](https://support.electrohome.com/s/) - [BLOG](https://www.electrohome.com/blog) - - [Contact us](https://support.electrohome.com/s/kb-tickets/new) [Contact us](https://support.electrohome.com/s/kb-tickets/new?hsLang=en) YOUR GUIDE TO RETRO HOME AUDIO - There are no suggestions because the search field is empty. 1. [Electrohome Support Center](https://support.electrohome.com/s?hsLang=en) 2. [Store Policies](https://support.electrohome.com/s/store-policies?hsLang=en) 3. [Returns & Warranty](https://support.electrohome.com/s/store-policies?hsLang=en#returns-warranty) # How do I ship my product back for return/replacement? As per our warranty terms, the customer is responsible for the cost of shipping the product to us for a return or replacement\*\*. The customer may use whichever shipping carrier they like to return the product. If your product was repaired or you are receiving a replacement, we will cover the cost of shipping your product to you with the contiguous United States and Canada *\*\*Returns or replacements for products purchased from us directly, within our 30 Day Risk-Free In-Home Trial period within the contiguous United States and Canada will receive a prepaid shipping label. For warranty service for products not purchased from us directly, purchases outside of the 30 Day Risk-Free In-Home Trial period, or purchases outside the contiguous United States and Canada, the package must be shipped prepaid by the customer.*   - [Retro Turntables](https://support.electrohome.com/s/retro-turntables?hsLang=en#main-content) - [Retro Turntable Setup](https://support.electrohome.com/s/retro-turntables?hsLang=en#retro-turntable-setup) - [Retro Turntable Troubleshooting](https://support.electrohome.com/s/retro-turntables?hsLang=en#retro-turntable-troubleshooting) - [Retro Powered Speakers](https://support.electrohome.com/s/retro-powered-speakers?hsLang=en#main-content) - [Retro Speaker Troubleshooting](https://support.electrohome.com/s/retro-powered-speakers?hsLang=en#retro-speaker-troubleshooting) - [Retro Speaker Set Up](https://support.electrohome.com/s/retro-powered-speakers?hsLang=en#retro-speaker-set-up) - [Discontinued](https://support.electrohome.com/s/discontinued?hsLang=en#main-content) - [Clock Radios](https://support.electrohome.com/s/discontinued?hsLang=en#clock-radios) - [International Resources](https://support.electrohome.com/s/international-resources?hsLang=en) - [Videos](https://support.electrohome.com/s/videos?hsLang=en) - [General Information](https://support.electrohome.com/s/general-information?hsLang=en) - [Store Policies](https://support.electrohome.com/s/store-policies?hsLang=en#main-content) - [Returns & Warranty](https://support.electrohome.com/s/store-policies?hsLang=en#returns-warranty) - [Billing & Payment](https://support.electrohome.com/s/store-policies?hsLang=en#billing-payment) - [Shipping](https://support.electrohome.com/s/store-policies?hsLang=en#shipping) - ABOUT US - [Our Story](https://www.electrohome.com/our-story/) - [Electrohome Blog](https://www.electrohome.com/blog/) - [Professional Reviews](https://www.electrohome.com/blog/category/professional-reviews/) - [Contests & Giveaways](https://www.electrohome.com/contests-giveaways/) - [Community & Environment](https://www.electrohome.com/nyrius-environmental-sustainability/) - PRODUCTS - [Record Players](https://www.electrohome.com/record-players) - [Powered Bookshelf Speakers](https://www.electrohome.com/powered-bookshelf-speakers) - [Accessories](https://www.electrohome.com/accessories) - [Deals and Special Offers](https://www.electrohome.com/deals-and-special-offers) - [Extended Warranty](https://www.electrohome.com/extended-warranty) - [Discontinued](https://www.electrohome.com/discontinued) - CUSTOMER SERVICE - [Support Center](https://support.electrohome.com/s/) - [Contact Us](https://support.electrohome.com/s/kb-tickets/new) - [My Account](https://www.electrohome.com/customer/account) - [30 Day Risk Free in Home Trial](https://www.electrohome.com/30-day-risk-free-in-home-trial) - [Nyrius Policies](https://www.electrohome.com/store-policies) - [Media Inquiries](https://www.electrohome.com/media-inquiries) - [Bulk Purchases](https://www.electrohome.com/bulkpurchases) - [Privacy Policy](https://www.electrohome.com/privacy-policy/) - [Register your Product](https://www.electrohome.com/registration/) - [Legal](https://www.electrohome.com/legal/) © 2026 Electrohome. 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